At Shiv Narmadeshwar Shivling, we are committed to delivering your products safely and securely. This Shipping Policy explains how orders are processed, dispatched, and delivered.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within 1–3 business days.
Orders placed on Sundays or public holidays may be processed on the next business day.
Processing time may vary for certain products, customized orders, or during high-demand periods.
You will receive order/shipping updates using the contact details provided during checkout.
2. Shipping & Delivery Time
After dispatch, the estimated delivery time may vary depending on the destination and courier service.
Generally:
Within India: approximately 3–7 business days after dispatch.
Remote or difficult-to-service locations may require additional time.
Delivery estimates are indicative and are not guaranteed.
Delays may occur because of weather, transportation issues, holidays, courier operations, incorrect addresses, or other circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
Shipping charges may vary depending on:
Delivery location
Order weight or dimensions
Shipping method
Special delivery requirements
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/Flat/Shop number
Street/locality
City
State
PIN code
Valid contact number
Shiv Narmadeshwar Shivling will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.
You can use the tracking information to monitor the status of your shipment through the applicable courier service.
6. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances outside our control, including:
Courier delays
Severe weather
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
Incorrect or incomplete address
Other unforeseen circumstances
If your order is significantly delayed, please contact us with your order details so that we can assist you.
7. Damaged Package
We carefully pack products before dispatch to reduce the possibility of damage during transportation.
If you receive a package that appears damaged, opened, or tampered with, please:
Take photographs/videos of the package before opening it, where possible.
Keep the original packaging and shipping label.
Contact us as soon as possible with your order details and supporting photographs/videos.
We will review the matter and assist according to our applicable return/refund policy.
8. Incorrect or Missing Product
If you receive an incorrect product or an item appears to be missing from your order, please contact us promptly after delivery.
We may request photographs, videos, order information, or other details necessary to investigate the issue.
9. Failed Delivery / Re-delivery
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related reasons, additional shipping or re-delivery charges may apply where applicable.
10. International Shipping
Unless specifically stated on the website, our standard shipping services are intended for deliveries within India.
For international orders, customers should contact us before placing an order to confirm whether international shipping is available and to understand applicable shipping charges, customs duties, taxes, and delivery requirements.
11. Natural Product Variations
Narmadeshwar Shivlings are naturally formed products. Therefore, individual pieces may have natural differences in:
Shape
Size
Colour
Stone markings
Texture
Pattern
These natural variations are part of the character of each Shivling and should not automatically be considered shipping damage or a product defect.
12. Contact Us
For questions regarding shipping, delivery, or your order, please contact us through our Contact Us page.
Website: Shiv Narmadeshwar Shivling
Email: [Your Official Email Address]
Phone: [Your Contact Number]
Address: [Your Business Address]